• goldcity@goldhotels.com.tr
  • 444 50 59

Guest Satisfaction

Dear Guests,

As Goldcity family, we would like to know you that your all comments are important to us.

  • According to the Turkish standard İnstitute 10002 Complaint Management and Satisfaction system is applied in our hotel, all the complaints, requirements and opinions are recorded and evaluated.
  • We response the complaints as soon as possible and the complaints evaluated unbiased and fair manner and no charge is expected for this.
  • We aim to serve you in the best way by protecting the confidentiality of the guests’ personal information within this service.

Best Regards

Goldcity Management


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